Return and Refund Policy

*Shipping and handling fee is non-refundable for all returns.

Returns can be made only for the items that purchased directly from Rod Desyne.com within 30 days of the date you purchased. All the returns must include the original packing slip and ship back to Rod Desyne within 30 days after you received your order. The products must be in its original condition. Rod Desyne does not offer prepaid shipping label on all returns. * The original shipping charge is non-refundable as part of your return. Refund will be issued within 3-5 business days after we received your return package.

Problems with an Order?


If something is wrong with an order that is being fulfilled by Rod Desyne, we certainly want to help you. Please read the information below for more on how to proceed.

Receive a damaged, defective, or wrong item? 

If the item has a damaged or defective part, or you received something other than what you ordered, please contact us at (909)548-3183 or by emailing at customerservice@roddesyne.com within 7 days of receiving the items.

Missing parts?

If the item you received has missing parts such as finials, plastic inserts, brackets, etc., please call us at (909)548-3183 or by emailing at customerservice@roddesyne.com. We will send the replacement parts to you.

Not what you were expecting?

If you are not satisfied with the item that you have received please contact us within 7 days of receiving the item. Return shipping costs cannot be refunded.

Exchange the size or the color?


If you decide to exchange the size or the color, only the price of the items you purchased will be applied to your exchange. The original shipping charge is non-refundable. Customers are responsible for original shipping charges, return shipping charges, and shipping charges for the exchange.

Did not receive the refund?

We will issue a refund within 3-5 business days after we received your package. It will takes up to 7-14 business days for the refund back to your card depends on the bank. If you have any questions with your payment, please contact us at payments@roddesyne.com.